Frequently Asked Questions


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House Cleaning FAQs

Our goal is to answer as many of your questions as possible through our website. We want to equip you with as much knowledge as possible, so that you can make an informed decision as to whether or not we are a good fit for you. Listed below are some of our frequently asked questions. If you do not see an answer to your question please don’t hesitate to call or e-mail us.

1) Why choose Tidy Up Angels LLC?

Our ultimate goal is to continuously provide you with a reason to use our cleaning service. We believe that as a professional cleaning service provider we should maintain all areas of your home. We do that by ensuring that we are taking care of your priority areas; bathroom, kitchen and floors.
In addition our maintenance program ensures that baseboards, blinds, ceiling fans, tall light fixtures and ledges throughout your home are maintained cleaned. Our house cleaning service is not limited to the areas mentioned above, we are simply highlighting the areas that you most likely need help with.
The structure of our entire cleaning system is to deliver consistency in the quality of your cleaning every visitconsistency in the team that will service your home every visit, and punctuality.
We are committed to nurturing a trustworthy and transparent relationship with you.

2) What are the frequencies available for recurring services?

House Cleaning Service:

  • Weekly (every 7 days)
    Bi-weekly (every 14 days)
    Monthly (every 28 days)
    Quarterly (Every 3 months- day and time will be based on our availability)
    A set day and time will be determined for weekly, bi-weekly and monthly clients.

Tidy Up Service:

  • whenever you need us.
  • Weekly (every 7 days)
    Bi-weekly (every 14 days)
    Monthly (every 28 days)
3) What are the areas covered in your cleaning service?

House Cleaning Service: We believe in maintaining all areas of your home. Here’s a list of areas covered for recurring customers.Areas-Covered.pdf

Tidy Up Service: Areas covered depends on the areas you want to be serviced. Contact us for more information.

4) What do I need to do to prep for cleaning?

House Cleaning Service: Organize and pick up your home as best as possible. Areas that are disorganized will significantly impact the time and quality of your service. Making sure service areas are picked up and fairly organized so that we can focus on cleaning. Please do not clean before our arrival, we are happy to do that for you.
Leave supplies such as trash bags, liners if applicable, towels, mop pad, wood floor cleaner and stainless steel polisher (if applicable and preferred) on kitchen counter for team.

Tidy Up Service: We will do the picking up for you! We ask that specific instructions and requests be clearly communicated prior to teams arrival.

5) Will I always have the same cleaning service team?

House Cleaning Service: Yes, every weekly, bi-weekly and monthly client will have their own assigned team as long as the rescheduled cleaning falls on the same day of the week.
Request off, sick days or turn over may occur and we cannot guarantee that all 4 team members will be present every time. However our ultimate goal and focus is to reduce any changes to a team to the best of our ability. We do our best to ensure we are hiring people who are trustworthy and that are a good fit for our clients and our company.

Tidy Up Service: Depending on frequency request and availability we will do our best to provide you with the same team.

6) Do I need to provide my own cleaning supplies?

House Cleaning Service: You will be responsible for providing the following:

  • Microfiber Towels (for sanitary reasons)
  • Microfiber Mop Pad for your hardwood floor (if applicable).
  • Wood Floor Cleaner of Choice (We do not apply polishing agents to your floor….mop and glo, orange glo, quick shine etc. These products should never be used on hardwood floor)
  • Stainless Steel Polisher (if applicable and preferred.)

Tidy Up Service: You will be responsible for providing the following:

  • Microfiber Towels (for sanitary reasons)
7) Will I have the same day and time?

House Cleaning Service: Yes! Once we have determined your day/time we will do our best to honor it. However we will accommodate changes if needed. Your assigned team will arrive within 30min of your scheduled appointment. If team is running further behind we will notify you asap (this applies only for weekly, bi-weekly and monthly clients).

Tidy Up Service: We come when you need us!

8) How do you ensure consistency?

House Cleaning Service & Tidy Up Service:

Consistency is one of our top 3 attributes. Therefore everything we do is designed to provide you with the most consistent service possible.

  • Proper Training
  • Cleaning system: T.U.A has a very unique cleaning system that is different than most companies. We believe that it empowers the team to facilitate tasks at hand, automatically enables a check and balance system that puts teamwork to work!
  • Investments in professional grade cleaning supplies and equipment
9) Is your work guranteed?

House Cleaning Service: Yes! All of our work is guaranteed. If for any reason you feel our work was not up to your expectations, notify us within 24hrs and we’ll make arrangements to return within 48hrs.

9) What are your rates?

House Cleaning Service: We charge by the hour. Your rate will be based on the set amount of time estimated for the cleaning of your home. For recurring customers:

  • Once a recurring rate is estimated, TUA will perform 3 regular cleaning before determining your set rate. The reason for this process is to allow the team to familiarize themselves with your home and gives us the opportunity to be as efficient as possible before locking in your cleaning price.
  • Once the price for your cleaning has been determined, you will not be billed extra if the team invests more time on a given cleaning. Except if the team begins to consistently invest more time during each visit (3 consecutive cleanings or more). In such case we will reach out to you and try to find a solution by offering to customize your cleaning or readjust cleaning price accordingly.
    For more details on our hourly rate please visit our rates page.

Tidy Up Service: For more details on our hourly rate please visit our rates page.

10) How do you handle payments?

House Cleaning Service & Tidy Up Service: Payment is due at time of service. We offer 3 options:

NO CASH PLEASE.

  • Check: Please place payment inside sealed envelope. You may make it out to TUA or Tidy Up Angels.
  • Credit Card: Use our online credit/debit card service. There’s a $2.50 surcharge fee per transaction.
  • Auto payment: Set up an automatic payment by using your debit or credit card. (TUA will process payment within 24hr AFTER the service has been completed)There is no additional fee for this service.
11) How do you ensure trust?

House Cleaning Service & Tidy Up Service:

Without Trust, we will not retain your business. Here is our take on trust

  • Communication: We will equip you with all the information needed about our service, procedure, policies etc. to ensure clear understanding of expectations and delivery. Transparent communication is vital component of developing trust.
  • Hiring: Background check and proper screening performed. Due to the nature of our business it is critical for the success of our company to ensure that we are hiring people who are a good fit for this line of work. TUA will do its best to ensure we are hiring the right people.
What Is Your Pet Policy?

House Cleaning Service & Tidy Up Service

85% of our clients have pets in their home, so we are well accustomed to them.
Based on our experience the best way to ensure safety and efficiency we encourage all playful and protective dogs to be put in a safe crate or room. This will enable the team to be more efficient with their time. If however such arrangement is not possible or preferred, we are happy to accommodate preference.

12) Are you insured and bonded?

House Cleaning Service & Tidy Up Service

– Yes! Tidy Up Angels LLC teams are all bonded and covered by worker’s compensation insurance. Not only are we bonded but also have 2 million dollar general liability coverage. A proof of insurance and bondage insurance can be provided within minutes of your request.

13) Do You Offer a Referral Program?

House Cleaning Service: Yes! $50 off for every client you send our way. No limits to the # of clients.
Referred client must complete their 3rd regular cleaning before referral reward can be applied.

14) What if something is damaged during a home cleaning?

House Cleaning Service & Tidy Up Service

1st: You will always be notified by the team if something is broken or damaged in your home. We will never omit accidents.
2nd: We are a fully insured and bonded company; TUA will cover damages of up to 2 million dollars.
3rd: If something breaks, we replace it. If we can’t find the same replacement, we purchase a new item picked out by the homeowner, we’ll give you the opportunity to decide what the best way to rectify the situation is.
4th: Some things have no monetary value, they are full of memories and emotions that money can’t buy. We understand that and we do our best to care for all your belongings.

15) Do I have to be home when you clean my house?

House Cleaning Service & Tidy Up Service:

No, you do not have to be home when we service your home. Over 90% of our clients are not present when we are service their home. However we leave it up to you in deciding what you feel most comfortable with. Allowing someone to enter your home requires trust, and we know that trust is not given, but its earned.

16) How many people will be cleaning my home?

– We work in groups of 4 professionals per team. A team supervisor will always be present during each visit. We guarantee never less than 3 professionals. (In rare occasion’s 2 professional may be present depending on the challenges we might have had for that day)

17) Is your house cleaning team supervised?

House Cleaning Service & Tidy Up Service:

Yes a team leader will be present during each visit. If he/she is not, then the team leader assistant will lead the team on that day. Everyone in our team will be properly trained to perform its duties as a professional.

18) Will my team be on time?

House Cleaning Service & Tidy Up Service:

Timeliness is one of our main focus, we value your time. If not on time we will arrive within a 30 minute window of your schedule time.
If there is ever a situation where the team is running 30+ minute behind, you will be notified as soon as possible.

19) What if I would like something cleaned that is not part of the cleaning arrangements?

– As long as it’s within the scope of what we do, we will do our best to cater to your needs. All that we ask is that you notify us prior to the schedule cleaning so that we can make the necessary adjustments to our schedule.

20) What are you hours of operation?

Monday-Friday: 8-4pm

21) How do we arrange a form of entry?

– A form of entry is also dictated by the home owner. The majority of our customer give us the garage code to their home or the keys. Because of liability concerns, we prefer garage code over keys. It’s safer for you and more convenient for us.